Generator Repair in Snowflake, AZ: Kohler, Cummins, Generac

A standby generator only helps if it starts when the power goes out. At Phil Stratton Electric, we provide generator repair in Snowflake, AZ for Kohler, Cummins, and Generac standby units. Our office is right here in town on South Main Street, so local generator owners can reach us easily. Call (928) 521-8833 if your generator has a problem or is due for service.

Signs your generator needs repair

Call us if your generator:

• Did not start during an outage, or started and then shut off
• Started but did not switch your home or business over to generator power
• Skipped its regular self-test run
• Shows a warning light or error code on its control screen
• Makes new noises, like knocking, grinding, or rattling
• Runs rough, smokes, or leaks oil
• Keeps running after utility power comes back

If you smell gas near the generator, leave the area and call your gas company or propane supplier right away. Then call us. Do not open the generator cabinet or try to fix the engine, fuel system, or transfer switch yourself. That work should only be done by trained professionals.

The main parts of a standby generator

Knowing the main parts helps you understand what can go wrong:

• Engine: runs on natural gas or propane and turns the generator to make power.
• Battery: starts the engine, like the battery in a car. A weak battery is a common reason a generator will not start.
• Controller: the small computer and screen on the generator. It runs self-tests, shows warnings, and tells the engine when to start.
• Automatic transfer switch: the device near your electrical panel that moves your home or business to generator power and back again.
• Fuel supply: the gas line or propane tank that feeds the engine.

A problem with any one of these parts can keep the whole system from working.

What happens during a repair visit

Here is how a typical repair visit goes:

• We ask what happened and what the control screen shows.
• We inspect the generator, battery, fuel connection, and transfer switch.
• We test the system to find the cause.
• We explain what failed and what the repair involves before we do the work.
• After the repair, we run the generator to make sure it starts and switches over correctly.

It helps if you can tell us your generator's brand and model when you call. The model is usually on a label on the unit.

What you can safely check before you call

A few quick checks can help us understand the problem. None of them require opening the generator.

• Look at the control screen. Write down any message or code, or take a photo.
• Check the mode setting. Most controllers have an Auto setting. If the generator was switched to Off or Manual, it will not start on its own.
• Check your propane tank gauge, if you use propane. A low tank can keep the generator from starting or running.
• Look around the unit. Make sure snow, weeds, or debris are not blocking the vents.

If anything looks damaged, smells like fuel, or makes you unsure, stop and call us.

Regular maintenance helps prevent breakdowns

Your generator sits outside all year. In Snowflake and the Silver Creek valley, that means winter cold, spring wind, summer dust, and monsoon rain. Over time, this weather wears on batteries, filters, and connections.

Routine service usually includes:

• Checking and testing the battery
• Changing oil and filters on the manufacturer's schedule
• Checking wiring and connections
• Cleaning out dust, leaves, and nests
• Testing the transfer switch
• Looking at the controller's error history

Follow the maintenance schedule from your generator's manufacturer, and keep the area around the unit clear of snow, weeds, and brush. We can handle the routine service for you.

Repair or replace: how we help you decide

Sometimes an older generator needs a repair that costs more than the unit is worth. Other times, parts are hard to find, or the generator is too small for what you run today. In those cases, we lay out your choices. You can repair the unit you have, or you can choose a new one sized for your needs now.

We install new Kohler, Cummins, and Generac standby generators. You can learn more on our generators page. To see how a new installation works, visit our Show Low generator installation page.

If your generator fails during an outage

Generators often fail at the worst time, in the middle of a storm. We offer 24/7 emergency service and same-day service, and emergency calls reach a real person. When you call, tell us:

• Your generator's brand and model
• What the control screen says
• Whether it tried to start
• Whether anyone is without heat or depends on medical equipment

If you need power while your generator is being repaired, ask about our portable generator rental.

FAQ

Why won't my generator start?

Common causes include a weak battery, a fuel supply problem, a controller error, or an engine problem. We test the system to find the exact cause.

Do you repair Kohler, Cummins, and Generac generators?

Yes. We repair and service Kohler, Cummins, and Generac standby generators.

How often should my generator be serviced?

Follow the maintenance schedule from your generator's manufacturer. We can handle the routine service for you, including battery checks, oil and filter changes, and transfer switch tests.

What should I do if my generator shows an error code?

Write down the code or take a photo of the screen. Then call us at (928) 521-8833. Do not open the cabinet or try to repair it yourself.

Can I get a temporary generator while mine is being fixed?

Yes. We offer portable generator rental. Ask about it when you call.

Schedule generator repair in Snowflake

Call (928) 521-8833 to schedule generator repair or maintenance. Tell us your generator's brand and model and what is happening. Our office is at 106 South Main St, Snowflake, AZ 85937. We have served Northeastern Arizona for over 30 years, and Snowflake and nearby Taylor are both on our service areas list. You can also send a message through contact us or read our reviews.